Arthur didn’t chase deals; he built solutions.

He was a sales director at a major ocean carrier assigned to NVOs and forwarders. But years back he picked up our BCO account because, as he put it, “good freight deserves great support.” That was a lucky day for us!

From day one, Arthur acted like part of our team, protecting our service, defending our costs, and coaching us to plan smarter so we could deliver to our own customers with fewer surprises.

Arthur’s customer mantra was simple: always say yes; never say no. If he can’t do it the customer’s way he always had good alternatives. That came up in a hundred different ways. He never arrived at a meeting with just a rate sheet. He walked in with options: alternative ports, sailing pairs, seasonality plays, chassis pools, rail routings, buffer stocks, and a what-if plan for every bottleneck.

He brought the right people too and equipment, trade, ops, sometimes a senior VP or the president. In annual talks, nobody came more prepared. We left those sessions with solutions, not slogans.